Frequently Asked Questions
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HOW CAN I KNOW THAT MY ORDER WAS SUCCESSFULLY RECEIVED AND PROCESSED?
ONCE YOU HAVE PLACED YOUR ORDER, WE’LL SEND YOU A CONFIRMATION EMAIL CONFIRMING FOR ORDER.
HOW SOON WILL I RECEIVE MY ORDER?
HANDLING AND SHIPPING ARE COMPLETED WITHIN 5-10 BUSINESS DAYS OF PLACING AN ORDER. DEPENDING UPON YOUR LOCATION DELIVERY TIME WILL VARY, BUT YOU WILL BE ABLE TO TRACK YOUR ORDER MORE PRECISELY USING THE ORDER CONFIRMATION NUMBER.
CAN I PLACE AN ORDER TO BE SHIPPED ANYWHERE?
WE DELIVER ANYWHERE IN THE US.
CAN I CHANGE THE DETAILS OF THE ORDER AFTER IT IS COMPLETED (SUCH AS ADDRESS/SHIPPING METHOD ETC?
YES YOU CAN CHANGE YOUR ORDER WITHIN 24 HOURS OF PLACING YOUR ORDER.
HOW CAN I TRACK MY ORDER?
AFTER PLACING YOUR ORDER, WE’LL SEND YOU A CONFIRMATION EMAIL AS WELL AS YOUR TRACKING INFORMATION.
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WHAT IS YOUR RETURN POLICY?
Please note, we do not offer refunds on self-care items. Our commitment is to deliver quality and satisfaction; however, due to the personal nature of these products, we encourage thoughtful consideration before purchase.
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Reasons for No Refunds:
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Hygiene and Safety: Self-care products are often of a personal nature and involve direct contact with the skin. To ensure the hygiene and safety of all customers, we adhere to a no-refund policy once the product has been dispatched.
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Product Integrity: Once a self-care product leaves our facility, we cannot guarantee its integrity. Allowing returns on items that have left our care may compromise the quality and safety standards we uphold.
Please review our product descriptions, reach out for any clarifications, and be confident in your choice to embark on a self-care experience with our curated offerings.
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Have any questions? Contact us.